PrecisionLender Partial Outage

Incident Report for PrecisionLender.com

Resolved

We've been monitoring the results of the fix to restore our users' ability to open saved opportunities with a loan account payoff and everything looks good so far. We're closing this incident as resolved and will continue monitoring.

If you have any questions, please contact PrecisionLender Support.

Posted Apr 23, 2019 - 17:40 EDT

Monitoring

We have identified and released a fix for an issue that was preventing users from opening existing opportunities linked to a loan account payoff. Users are now able to access their saved opportunities, and we will continue to monitor performance closely.

If you have any questions, please contact PrecisionLender Support.

Posted Apr 23, 2019 - 14:56 EDT

Investigating

We are currently investigating an issue causing users to be unable to open saved opportunities. We are urgently investigating what is causing this and we will update you as soon as we have more information.

If you have any questions, please contact PrecisionLender Support.

Posted Apr 23, 2019 - 14:10 EDT

This incident affected: PrecisionLender Application (PL-Application-US-01, PL-Application-US-02, PL-Application-AU-01).