Outbound Email Service
Update - We have received reports that some Clients who use Symantec's email filtering software are not receiving welcome emails or password reset emails from the PrecisionLender application. We have verified that this is not a problem with the application, but is on the receiving end of the emails and are currently investigating with Symantec.
Sep 11, 10:09 EDT
Monitoring - We have received reports that some users may not be able to receive welcome emails or password reset emails. We are currently investigating.
Sep 10, 17:00 EDT

About This Site

We continuously monitor the status of PrecisionLender and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to PrecisionLender and do not see a notice posted, please email support@precisionlender.com

PrecisionLender Application ? Degraded Performance
PL-Application-US-01   Degraded Performance
PL-Application-US-02   Degraded Performance
PL-Application-AU-01   ? Operational
PL-Application-NA-01   Operational
Andi   ? Operational
CRM and other integrations   ? Operational
Relationship Awareness Processing   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
PrecisionLender US-01 Application Availability ?
Fetching
PrecisionLender US-01 Application Response Time
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PrecisionLender US-02 Application Availability
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PrecisionLender US-02 Application Response Time
Fetching
PrecisionLender NA-01 Application Availability
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PrecisionLender NA-01 Application Response Time
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PrecisionLender AU-01 Application Availability
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PrecisionLender AU-01 Application Response Time
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Past Incidents
Sep 18, 2018

No incidents reported today.

Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018
PrecisionLender US01 & US02 Outage
Resolved - This incident has been resolved.
Sep 7, 08:59 EDT
Update - All aspects of PrecisionLender are fully operational. We will continue to monitor this closely throughout the night.
Sep 6, 17:02 EDT
Monitoring - All stacks are operational and the ability to push information to 3rd party systems such as CRMs has been restored. RA processing is still degraded. We will continue to update you as we have more information.
Sep 6, 14:11 EDT
Update - We have identified an outage with Microsoft Azure's infrastructure that is impacting RA upload and processing as well as information being pushed to 3rd party systems such as CRMs. Microsoft is currently investigating this issue. We will continue to update you as we have more information.
Sep 6, 11:50 EDT
Identified - We have identified an outage with Microsoft Azure's infrastructure that is impacting information being pushed to 3rd party systems such as CRMs. Microsoft is currently investigating this issue. We will continue to update you as we have more information.
Sep 6, 11:03 EDT
Monitoring - US-01 is fully operational and users should be able to log in again. We will continue to monitor this closely throughout the night.
Sep 5, 19:08 EDT
Investigating - We are investigating an issue with Microsoft Azure's infrastructure that is impacting US01 and preventing users from logging in. Microsoft is currently investigating this issue as well. We will continue to update you as we have more information.
Sep 5, 17:58 EDT
Monitoring - US-01 and Relationship Awareness processing is fully operational. US01 users should be able to log in again. We will continue to monitor this closely throughout the night.
Sep 5, 00:12 EDT
Update - Andi, CRM and other integrations are now operational and we will monitor them for any further issues. We are continuing to work on the outage with Microsoft Azure's infrastructure that is impacting US01 and RA Processing. Microsoft is currently working on this issue and we will update you as we have more information.
Sep 4, 21:50 EDT
Update - We are continuing to work on the outage with Microsoft Azure's infrastructure that is impacting US01 as well as Integrations, API calls, RA Processing and some Andi skills for all clients. Microsoft is currently working on this issue and we will update you as we have more information.
Sep 4, 18:22 EDT
Update - US02 is now operational and we will monitor it for any further issues. We are continuing to work on the outage with Microsoft Azure's infrastructure that is impacting US01 as well as Integrations, API calls, RA Processing and some Andi skills for all clients. Microsoft is currently working on this issue and we will update you as we have more information.
Sep 4, 12:20 EDT
Update - We are continuing to work on the outage with Microsoft Azure's infrastructure that is impacting US01 &US02 as well as API calls, RA Processing and some Andi skills for all clients. Microsoft is currently working on this issue and we will update you as we have more information.
Sep 4, 10:48 EDT
Update - We have identified an outage with Microsoft Azure's infrastructure that is impacting US01 &US02 as well as API calls, RA Processing and some Andi skills for all clients. Microsoft is currently investigating this issue. We will continue to update you as we have more information.
Sep 4, 09:11 EDT
Update - We have identified an outage with Microsoft Azure's infrastructure that is impacting US01 &US02 as well as API calls for all clients. Microsoft is currently investigating this issue. We will continue to update you as we have more information.
Sep 4, 08:27 EDT
Update - We are continuing to work on a fix for this issue.
Sep 4, 08:21 EDT
Update - We are continuing to work on a fix for this issue.
Sep 4, 08:16 EDT
Update - We are continuing to work on a fix for this issue.
Sep 4, 07:28 EDT
Identified - We have identified this issue as an outage with Microsoft Azure's infrastructure that is impacting US01. Microsoft is currently investigating this issue. We will continue to update you as we have more information.
Sep 4, 06:29 EDT
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