All Systems Operational

About This Site

We continuously monitor the status of PrecisionLender and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to PrecisionLender and do not see a notice posted, please email support@precisionlender.com

PrecisionLender Application ? Operational
PL-Application-US-01   Operational
PL-Application-US-02   Operational
PL-Application-AU-01   ? Operational
PL-Application-NA-01   Operational
Andi   ? Operational
CRM and other integrations   ? Operational
Relationship Awareness Processing   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
PrecisionLender US-01 Application Availability ?
Fetching
PrecisionLender US-01 Application Response Time
Fetching
PrecisionLender US-02 Application Availability
Fetching
PrecisionLender US-02 Application Response Time
Fetching
PrecisionLender NA-01 Application Availability
Fetching
PrecisionLender NA-01 Application Response Time
Fetching
PrecisionLender AU-01 Application Availability
Fetching
PrecisionLender AU-01 Application Response Time
Fetching
Past Incidents
Jan 22, 2019

No incidents reported today.

Jan 21, 2019

No incidents reported.

Jan 20, 2019

No incidents reported.

Jan 19, 2019

No incidents reported.

Jan 18, 2019

No incidents reported.

Jan 17, 2019

No incidents reported.

Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019
Completed - The scheduled maintenance has been completed.
Jan 14, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 10:00 EST
Scheduled - We're rolling out an update to the PrecisionLender Application for clients on AU-01 on Monday, January 14th from 10 AM - 11 AM EST. During this maintenance window, any users logged in to the application will be logged out and can then log back in. While we expect PrecisionLender to be fully available during this time, we encourage users to save their work on any Opportunities they're pricing so they can pick right back up where they left off when the update completes.

To help determine if you are on AU-01, please see our System Status support article.

Please contact PrecisionLender Support with any questions or issues.
Jan 11, 09:58 EST
Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019
Resolved - As of January 8, 2019, all affected opportunities and historical Treasury and FHLB-Boston rates for the impacted dates were corrected. We have completed our root cause analysis and based upon our findings, have implemented immediate measures to ensure the accuracy of the Treasury rates that we receive. Further, we are investigating long-term solutions to continue to improve on the rate services that we provide. For more information on our root cause analysis, please reach out to support@precisionlender.com.
Jan 11, 11:03 EST
Update - We have now reached out to clients who had opportunities we corrected as part of our fix for the incorrect Treasury rates on 1/2 and 1/8, and incorrect FHLB-Boston rates on 1/2. We are currently working on a root cause analysis for this incident, which we will share on this page. If you are seeing any rates that look incorrect or if you have any questions, please email us at support@precisionlender.com.
Jan 9, 15:51 EST
Update - Our Treasury rates were fed incorrectly to us overnight from our provider. We have corrected the rates, so if you open a new opportunity now and use Treasury, your rates will be correct. If you priced a loan earlier this morning, please fast forward your pricing date to use the latest assumptions and re-save your loan. The loans affected by the earlier incorrect Treasury rates from 1/2 have been corrected, and we are in the process of reaching out to those clients. We know you rely on us to have accurate rates and pricing data, and we're sorry we let you down. We'll keep monitoring rates to make sure they're right, but if you have any questions or you want to talk further about this, please reach out to us at support@precisionlender.com.
Jan 8, 11:12 EST
Monitoring - Our rate provider has been able to give us correct rates for both yesterday and today, but we will continue to monitor. We have identified opportunities affected, and will be reaching out to affected clients once we implement the fix. In the meantime, if you have an opportunity with a pricing date of 1/2 using one of these indices, you can quickly fix it by updating your pricing date to 1/3 or 1/4. If you have questions, please reach out to us at support@precisionlendercom and we'll be happy to help.
Jan 4, 15:26 EST
Update - Our rates for today, 1/3, are correct for both US Treasury and FHLB-Boston. If you are pricing a loan with either of those as your index or funding curve, the 1/3 pricing date will have the most up-to-date rates. We are working to retroactively fix our Treasury and FHLB-Boston rates from 1/2. If you have an opportunity with a 1/2 pricing date, the quickest fix is to update your pricing date to today. We are also continuing to work with our rate provider to find the root cause of yesterday's incorrect rates, and from there ensure we have steps in place to keep this from happening again.
Jan 3, 09:43 EST
Identified - We've identified an issue with our rates for US Treasury and FHLB-Boston. Those rates are incorrect in PrecisionLender for today, 1/2/19. We are working with our rate provider to get more information on what caused this, and we're working to get this resolved as soon as we can. We'll post again as soon as we have another update, but in the meantime, please avoid saving loans using either Treasury or FHLB-Boston with a 1/2 pricing date if possible. If you have any questions, please reach out to us at support@precisionlender.com
Jan 2, 15:51 EST
Jan 10, 2019

No incidents reported.